Ahead of Labor Day, DOT Launches New Dashboard to Help Air Travelers Know Their Rights When They Experience Flight Disruptions Caused by Airlines
After Secretary Buttigieg wrote letter to airline CEOs, airlines made significant improvements to customer service plans
WASHINGTON – Throughout 2022, Americans have experienced an unacceptable level of flight delays and cancellations. When these disruptions occur, airlines are required to support passengers based on commitments made in their customer service plans, but too often passengers find those plans are difficult to understand and do not guarantee services – such as meals or hotel accommodations when they must wait overnight at an airport – even for flights that are delayed or canceled because of the carrier. To ensure the traveling public has easy access to this information, the US Department of Transportation today rolled out a new airline customer service dashboard, which includes recent improvements to customer service made by airlines at the urging of Secretary Buttigieg.
Two weeks ago, Secretary Buttigieg wrote a letter to airline CEOs informing them that DOT